Since 2011, Field Factor Training has been assisting biotech and pharmaceutical clients reach their highest level of preparation for product launches. 


We will work with your commercial, marketing and medical leadership teams to develop custom training strategies and solutions that target disease and brand awareness.


The moments spent between your representatives and customers are imperative to brand success. Field Factor Training will help your team define those moments. 



Courtney Ness is an experienced commercial biotech and pharmaceutical trainer. Courtney has over 17 years of selling, instructional design, facilitation and training experience.

While in the field, Courtney held positions in specialty sales and sales training for Genzyme, MedImmune and Forest Pharmaceuticals and has launched in over twenty therapeutic specialties.

Courtney has led and implemented global learning initiatives for the US, Australia, Canada and UK.

Her launch and training solutions have helped biotech and pharmaceutical clients prepare for product launches, sales meetings, foundation and clinical trainings.




Formerly a top launch producer, Katie Jackson has 10 years of selling experience in over 15 different therapeutic areas. She consistently achieved President's Club and has experienced this achievement 4 times for post launch products. Katie is responsible for coaching  and sales effectiveness workshops. Katie has a Bachelor's degree from the Grady School of Journalism, University of Georgia.




Mark has over 35 years in the Pharmaceutical, Biotech and Healthcare industry. His roles have included various roles of Field Sales management, Managed Care account management, contracting, and Hospital and Institutional Sales. His career journey is marked with leadership and sales performance awards at every level. According to Mark his most coveted awards are Peer selected Peer Leadership awards he has achieved in 4 different organizations.

He has been part of the leadership teams of three major field sales force expansions, has led small sales teams which covered the entire nation for specialty sales forces, and was part of the start-up company Bone Care International, which eventually merged with the Genzyme Renal Organization (where he first worked with Courtney). Mark held numerous Sales Leadership positions at Genzyme eventually becoming the Director of the Renal Training and Leadership Development team. 

He has multiple product launch experiences in multi-disease states including Cardiovascular, Antibiotic, Neurological, Anxiety and Depression, ADHA, Renal, and rare disease (including MS and Parkinson’s Disease).  

Mark’s over 15 years of Training and Leadership Development experience include building programs for new management training, Field Director & Executive leadership training, Career development and product training.  

In 2012 Mark was hired as Vice President of Healthcare for RGIS. Since 2014 Mark has provided Leadership and Career coaching consulting services for individuals and small to mid-size organizations.